Our Pricing Plans
Transparency is one of our core values — the pricing is simple enough to fit on three cards.
German Pension
Refund
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Service fee: 9.75% of your refund — no minimum, nothing upfront
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Capped at €2,500 including VAT — you never pay more, even for the largest refunds
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No refund, no fee — the fee is deducted only after your refund reaches escrow
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Refund received in our German partner law firm's escrow account, then forwarded to the account you nominate
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No German bank account required
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Plain-English explanations of ordinary German correspondence and the refund decision included
Deregistration (Abmeldung)
Optional add-on to a managed claim: we assist with your German deregistration. The add-on fee of €50 incl. VAT is payable together with the core service fee after the refund reaches escrow — nothing upfront here either. Requirements: proof of identity (identity card, passport or passport replacement). An adult family member can deregister the entire family.
You may also apply directly to Deutsche Rentenversicherung without using our service; the pension office charges no application fee.
Frequently Asked Questions
Do I have to pay anything upfront? No. There is no upfront fee for the core managed refund service — the fee is success-based, so you only pay after your refund has been received. No hidden charges or prepayments.
How much is the service fee? Our service fee is 9.75% of your refunded amount, and it is capped: you will never pay more than €2,500, even if your refund is very large. If your refund is €30,000, your fee is €2,500, not €2,925. The fee includes VAT and covers the agreed managed administrative-claim scope, including legal support provided by the external partner law firm within that scope. Separate representation in an objection, appeal or court proceeding is not included automatically.
How do I pay the service fee? You don't make any manual payment. After the refund reaches the escrow account, the agreed service fee is deducted and the remaining balance is transferred to the bank account you nominate.
Is the refund sent directly to me? No — it takes one deliberate step in between. The pension office pays the refund into the escrow account operated by our German partner law firm; the agreed service fee is deducted there, and the remaining balance is then transferred to the bank account you nominate. That in-between step is why you never pay anything upfront or make a manual payment. A German bank account is not required. Transfers outside Germany can carry transfer or currency-conversion costs, and account-holder checks, international sanctions and banking restrictions can limit where and in which currency the money can be sent.
What happens if I don't qualify or my claim is rejected? Then there is no service fee — that's our no refund, no fee principle. (Separately agreed third-party costs, such as a local notary, are the only exception; the core law-firm and escrow costs are included.)
More answers on our dedicated FAQ page.
What the fee actually buys
Peace of mind, mostly. From the day your claim starts, someone whose job this is takes care of it from A to Z: we check eligibility before filing a managed claim, prepare the application and payment documents, identify the recommended first pension office and route the claim accordingly — the unglamorous groundwork behind a process designed to avoid preventable delays.
Then the part you'd otherwise dread: the pension office writes in German, and we answer in German. Ordinary correspondence and follow-up are handled within the agreed scope, known response and objection deadlines are monitored, and we explain the letters and the refund decision to you in plain English — so a Bescheid in the mail is a status update, not a homework assignment. Should a letter still reach you directly, you simply forward it and we take it from there.
And you're never left wondering. During an active claim you receive a status update at least every four weeks — and earlier when a material request or development occurs. Silence from the pension office doesn't mean silence from us: you always know your claim is being looked after, even in the weeks where the honest update is "no news yet."
You could do every step of this yourself — applying directly to the pension office costs nothing. The fee buys the version where trained eyes do it: more than three quarters of our 300 most recent completed refunds reached the client escrow account within three months — 229 of 300 (76.3%) within 90 days of complete submission — see the full data and methodology. Individual processing times vary, because the responsible pension office controls processing — but preparation, routing and follow-up are exactly the parts that keep a claim from stalling.
From your side it stays simple: answer a few questions to check if you are eligible, sign your agreement — and you pay only if your refund succeeds.
We are here for you
Questions about your eligibility, residency, the waiting period or the refund process? Contact us — we are happy to hear from you and will reply shortly. Starting your claim takes less than one minute.